Transport and Day Tours
At The Tasmanian Adventure Company, we understand that plans can change. We’re committed to providing fair and transparent refund options while maintaining the reliability of our scheduled services.
Cancellations by Customers
- More than 7 days’ notice: Full refund issued, minus any non-refundable booking platform or payment processing fees
- Between 7 days and 48 hours’ notice: 50% refund of the booking total
- Less than 48 hours’ notice or no-show: No refund provided
Cancellations by Tassie Transport
In the rare event we must cancel due to weather, safety concerns, or operational reasons, customers will be offered:
- A full refund (excluding any non-refundable payment processing fees), or
- The option to reschedule to another available service of equal value
Changes to Bookings
- Customers may request a change to their booking up to 48 hours before departure, subject to availability
- Booking changes made less than 48 hours before departure will be treated as cancellations
Delays and Service Interruptions
We are not liable for delays caused by external factors (e.g. road closures, adverse weather). However, if we are unable to provide transport to your destination, a full refund will be offered (excluding any non-refundable processing fees).
Non-Refundable Fees
Please note: All payment processing fees are non-refundable, including in cases of cancellation or service disruptions.
How to Request a Refund
To request a refund, please contact us at admin@tasadventureco.com.au with your booking reference number
The Ultimate Lap of Tassie
At The Tasmanian Adventure Company, we understand that plans can change. This policy outlines the conditions under which guests may cancel or transfer their bookings for the Ultimate Lap of Tasmania multi-day tour.
Cancellations by Guests
- More than 45 days before departure
Full refund issued, minus any non-refundable booking platform or payment processing fees. - Between 30–45 days before departure
75% refund of the total booking amount. - Between 10–30 days before departure
50% refund of the total booking amount. - Less than 10 days before departure or no-show
No refund will be provided.
Refunds are processed to the original payment method and may take up to 10 business days, depending on your bank or provider.
Booking Transfers
- Guests may transfer their booking to another person up to 10 days before departure, provided the replacement meets all tour requirements.
- Transfer requests must be submitted in writing to admin@tasadventureco.com.au and include full details of the new guest.
- Transfers are subject to availability and administrative approval.
- A nominal rebooking fee may apply.
Cancellations by The Tasmanian Adventure Company
In the rare event we must cancel the tour due to weather, safety concerns, minimum numbers not met, or unforeseen operational issues, affected guests will be offered:
- A full refund (excluding non-refundable payment processing fees), or
- The opportunity to reschedule to a future tour of equal value.
Delays and Service Interruptions
- We are not liable for delays caused by external factors such as road closures, weather events, or third-party disruptions.
- If we are unable to commence or complete the tour due to such factors, a refund will be offered (minus any non-refundable payment processing fees).
Non-Refundable Fees
All payment processing and merchant fees are non-refundable, regardless of cancellation timing or cause.
How to Request a Refund or Transfer
Email admin@tasadventureco.com.au with:
- Your booking reference
- Reason for cancellation or transfer request
- Full details of the replacement guest (if applicable)