The Tasmanian Adventure Company – General Terms and Conditions
Current as at 04/08/2025
These Terms and Conditions govern all bookings with The Tasmanian Adventure Company. By making a booking, you agree to the following:
1. Bookings & Payments
- Full payment is required at the time of booking to secure your seat.
- Bookings are confirmed via email with a reference number.
- All payment processing fees are non-refundable.
2. Cancellations & Refunds
By Customers:
- More than 7 days’ notice: Full refund (minus non-refundable fees).
- 7 days to 48 hours’ notice: 50% refund.
- Less than 48 hours’ notice or no-shows: No refund.
By The Tasmanian Adventure Company:
- If we cancel due to weather, safety, or operational concerns, you may choose:
- A full refund (excluding payment processing fees), or
- Rescheduling to a future service of equal value.
3. Booking Changes
- Changes can be requested up to 48 hours before departure, subject to availability.
- Requests within 48 hours are treated as cancellations.
4. Late Arrivals
We understand that sometimes even the perfect plans come unstuck and delays occur. However, if our drivers are held up due to late arrivals, it causes inconveniences with operations flow and impacts scheduled services.
Passenger/s must arrive at their designated pickup point by the agreed pickup time.
- Late arrivals will incur a $20 fee for every 15 minutes past the agreed pickup time.
- Drivers will wait a maximum of 90 minutes before the booking is classified as a no-show.
- No-shows will result in cancellation without refund, and the vehicle will depart without the passenger/s.
5. Passenger Responsibilities
- Be ready at the designated pickup point at least 10 minutes before departure.
- Ensure you are physically capable for your trail activity—our service covers transport only.
6. Luggage Policy
- Day Tours: Most day tours do not include luggage storage facilities.
Please do not bring luggage with you unless explicitly stated as permitted in your booking confirmation. - Transfer Services: Each passenger may bring one hiking pack (up to 15 kilograms) for trail transfers.
No luggage storage is available—all items must travel with the passenger and fit safely within the vehicle.
Oversized or additional items must be arranged prior to departure and may incur extra charges. - For safety reasons, luggage must not obstruct seats, aisles, or emergency exits. Unapproved excess luggage may result in refusal of service without refund.
7. Meals & Refreshments
- Tours and Transfer Services:
Unless explicitly stated, meals and drinks are not included in any service.
However, stops will be made during the day (where possible) to allow passengers to purchase refreshments. - We recommend bringing your own snacks and water, especially for longer journeys or remote destinations.
9. Risk Acknowledgement & Limitations of Liability
- Acceptance of Risk:
Some The Tasmanian Adventure Company services may involve travel to remote areas, rough terrain, or physical exertion associated with outdoor activities.
By making a booking, you accept any personal risk and confirm that you understand the nature of your itinerary and are physically prepared for your chosen destination. - Limitations of Liability:
While every effort is made to ensure a safe and reliable journey:- The Tasmanian Adventure Company is not responsible for delays caused by factors outside our control (e.g. weather events, road closures, third-party incidents).
- If we are unable to provide transport to your destination, a full refund will be issued (excluding payment processing fees).
- We strongly recommend passengers have appropriate travel insurance to cover unforeseen disruptions.
- The Tasmanian Adventure Company reserves the right to modify routes, pricing, itineraries, inclusions, or cancel services due to operational or safety concerns.
- To the maximum extent permitted under Australian law, passengers agree not to hold The Tasmanian Adventure Company, its staff, agents, or representatives liable for any injury, loss, damage, or delay arising directly or indirectly from participating in a tour or transfer service.
The Tasmanian Adventure Company – Terms and Conditions for the Ultimate Lap of Tassie and Classic Lap of Tassie Multi-Day Tours
Current as at 04/08/2025
These Terms and Conditions apply to all bookings for the Ultimate Lap of Tasmania tour. By confirming a booking, you acknowledge and accept the following:
To make changes, cancel a booking, or request a refund, contact us at: admin@tasadventureco.com.au.
1. Bookings & Payments
- A 10% deposit is required within 7 days of booking to secure your seat on the Ultimate Lap of Tasmania tour.
- Bookings are held provisionally until deposit is received—after 7 days, unconfirmed bookings may be released without notice.
- Full payment is due 45 days prior to departure unless otherwise arranged.
- Confirmation includes a booking reference and itinerary summary via email.
- All payment processing fees are non-refundable.
- Prices are in AUD.
2. Cancellations & Refunds
By Guests
- More than 45 days before departure: Full refund minus any processing fees.
- 31 to 45 days before departure: 90% refund.
- 21 to 30 days before departure: 75% refund.
- 10 to 20 days before departure: 50% refund.
- Less than 10 days or no-show: No refund.
Booking Transfers
- Guests may transfer their booking to another person up to 7 days before departure, provided the replacement meets all tour requirements.
- All transfer requests must be submitted via email and include full details of the new guest.
- Booking transfers are subject to administrative approval and may incur a nominal rebooking fee.
By The Tasmanian Adventure Company
- We reserve the right to cancel or reschedule due to weather, minimum booking numbers, safety, or operational requirements.
- If cancellation occurs, guests may choose:
- A full refund (excluding processing fees), or
- Rebooking on a future tour of equal value.
3. Tour Changes
- Minor changes to itinerary, timing, or inclusions may be made without notice for safety or logistical reasons.
- Requests to modify bookings must be made at least 7 days prior to departure and are subject to availability.
4. Late Arrivals
- Guests must arrive at the nominated Hobart CBD pickup location 10 minutes before scheduled time.
- Delays disrupt group coordination and itinerary execution.
- Late arrivals may result in missed tour segments without refund.
- Extreme delays (15+ mins) may incur a $50 fee and risk cancellation of service for the day.
5. Guest Responsibilities
- Guests must be physically capable of participating in moderate outdoor activities including short hikes, walking tours, and vehicle travel.
- Personal travel insurance is strongly recommended.
- Respectful conduct toward fellow passengers, guides, and accommodation providers is expected at all times.
6. Guest minimum ages
- The minimum age for guests on the Ultimate Lap of Tassie is 8 years old
- The minimum age for guests on the Classic Lap of Tassie is 18 years old
7. Luggage Policy
- Each guest may bring 1 medium-sized suitcase (max 20kg) and 1 daypack.
- Excess or oversized items must be pre-approved and may incur extra fees.
- Storage space is limited—items must fit safely in the vehicle and not obstruct safety features.
8. Meals & Accommodation
- The tour includes accommodation and select meals (breakfasts and some lunches/dinners as stated in itinerary).
- Dietary requirements must be communicated at least 7 days prior to departure.
- Additional meals and beverages outside the listed inclusions are at the guest’s expense.
9. Risk & Liability
Acknowledgement of Risk
This tour involves travel across remote, mountainous, coastal, and rural regions. Activities may involve physical exertion, variable weather, or changing terrain.
By booking, you agree to participate voluntarily and acknowledge potential risks.
Limitations of Liability
While we endeavor to provide a safe, enjoyable tour:
- The Tasmanian Adventure Company is not liable for delays, losses, or disruptions due to external factors (e.g. weather, road conditions, third-party issues).
- In the event of service cancellation due to uncontrollable events, we will issue a refund (minus processing fees).
- Guests agree not to hold our company, guides, or affiliated partners liable for injury or loss except where required by Australian law.
10. Contact & Assistance
To make changes, discuss your itinerary, or request support, reach us at:
📧 admin@tasadventureco.com.au
📞 +61 450 304 300
Personal Locator Beacon (PLB) Hire Terms and Conditions
Current as at 29/09/2025
1. Hire Agreement
By hiring a Personal Locator Beacon (PLB) from The Tasmanian Adventure Company, the responsible person agrees to the following terms and conditions. These conditions are designed to ensure the safe, responsible, and fair use of emergency equipment.
2. Identification and Age Requirements
An appropriate proof of identity document is required to hire a PLB. This can be one of the following:
- Current driver’s license
- Current passport
- Other photo identification card
The minimum age to hire a PLB as a responsible person is 18. Under 18s will need an adult to hire the PLB for them.
2. Return Deadline
The PLB must be returned by 5pm on the agreed date specified at the time of hire. Late returns may impact availability for other customers and compromise emergency readiness.
3. Non-Return or Loss
Failure to return the PLB by the agreed date, or loss of the device for any reason, will result in a replacement fee of A$500.00, invoiced to the responsible person.
4. Damage
Any damage beyond reasonable wear and tear will be assessed by The Tasmanian Adventure Company. If deemed irreparable or unsafe for future use, a A$500.00 replacement fee will be invoiced to the responsible person. Photographic evidence and a damage report will be provided to the responsible person.
5. Activation of PLB
If the PLB is activated during the hire period, it will be treated as a genuine emergency unless otherwise advised by Emergency Services. In the event of a PLB activation, a battery replacement fee of A$300.00 will be invoiced to the responsible person, regardless of the nature of the activation.
6. Emergency Contact Notification
Upon activation, the emergency contacts provided by the responsible person will be notified by Emergency Services.
7. False or Non-Emergency Activations
If the PLB is activated for any reason other than a genuine life-threatening emergency, and Emergency Services issue an invoice for associated costs, the responsible person listed on the booking will be liable for all charges incurred.
8. Agreement to Pay Replacement and Emergency Services Fees
By hiring a PLB, the responsible person agrees to pay for any applicable fees outlined above, including PLB replacement, damage, battery replacement, or emergency service costs.